Where can I find receipts for my purchases?

If you have any issues with a purchase, a support agent will most likely need a receipt from you in order to check it. More precisely, a screenshot of the receipt.

Your screenshot should contain:

• Transaction ID/Order Number
• Purchase date
• Lot name
• Lot price

Receipts are usually sent to your email within 24 hours from the moment of your purchase.
Here's how you can find them:

 

Website/Android APK

Epoch

It should look like this:
​​

If you don't have a receipt from Epoch, please contact Epoch Support Service (https://epoch.com/en/billing_support/contact) in order to restore the receipt for your purchase and get back to us! 

SegPay

It should look like this:

If you lack a receipt from SegPay, contact their support service (https://cs.segpay.com/) to retrieve it and inform us.

 

Steam

It should be sent to the email you used to register on Steam or you could find it this way: The top right corner of Steam "Your name: balance" -> Account details -> View purchase history -> Find the receipt

It should look something like this:

Nutaku

It is usually sent to the email you use with Nutaku and looks something like this: